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Customer Experience Associate

Jobs Description

Who We Are Looking For:
We are searching for a goal-oriented team member with a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!


Perks and Benefits:

Direct career growth path to Management positions (Ass. Manager, Manager) and additional options

Competitive hourly base pay, plus tips; sales bonuses

Merit-based pay increases

Paid Vacation

Complimentary service membership

Areas of Responsibility

Drive membership sales through health and wellness education

Drive key performance indicators – average ticket price and rebook ratio – through memberships, service add-ons, and retail sales

Develop membership leads; Follow up with potential members

Answer phone calls, schedule customer appointments, manage customer profiles and records

Manage cash drawer – responsible for daily cash handling

Manage customer expectations; Resolve customer concerns; Retain memberships

Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable

Perform other tasks and duties as assigned by the Scenter Manager 

Education / Experience Requirements

Customer service experience (retail, restaurant)

Computer/ Technology proficiency

Confidence - membership sales are highly valued!

A passion for dogs and dog health & wellness!

Reliable transportation 

Willingness to work in a smoke-free environment 

Skills and Abilities:

Confidence in selling services and products

Ability to connect with customers (both canine and human!) and provide outstanding customer service

Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services

Effective communication with team members and dog parents (in person and on the phone)

Independently solve problems using Scenthound values and culture as a guide

Attention to detail

Time management; Scheduling appointments efficiently

Accountability; hold oneself and others to Scenthound standards

How to Apply

Apply online.