Altar'd State

Key Holder

Jobs Description

  • Directs guest service efforts that are consistent with Altar’d State standards; coaches employees on guest interactions to increase transactions and capture guest opportunities
  • Provides excellent guest service by anticipating guest’s needs, exceeding expectations, and adhering to the Altar’d State service standards
  • Serve as Manager on Duty when managers are not present
  • Helps develop team to accomplish store’s business objectives through coaching, investment, retention and motivation
  • Ensures attainment of sales and inventory shortage goals
  • Implements merchandise presentation, restocking and recovery to maximize productivity
  • Understands the Altar’d State culture, and ensures compliance with all Altar’d State values & practices, and store operational standards
  • Maintains clean store environment

 

Key Holder Application

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Areas of Responsibility

Revenue Generation:

  • Consistently meets or exceeds store and individual goals of Sales Per Hour (SPH), Dollars Per Transaction (DPT), Units Per Transaction (UPT), and contributes to the store’s overall goals

People development:

  • Fosters a guest-focused team environment, driving volume and anticipating guest needs
  • Achieves excellent guest service by role-modeling company service standards
  • Creates a learning environment for employees
  • Addresses guest concerns, coming to resolution when possible, and involving management where appropriate
  • Shares information and communicates clearly to all levels   
  • Holds self and employees accountable for achievement of financial results and statistical standards
  • Manages conflict and coaches by applying company’s recommended processes, standards and guidelines
  • Empowers and involves employees in decision-making processes
  • Receives feedback and fosters dialog around solutions
  • Develops employees through an individualized approach by matching talent with tasks and delegating and challenging
  • Fosters team commitment through support, relationship building, and recognizing individual contributions
  • Leads by managing through change and adversity          

How to Apply

http://www.altardstate.com/careers/apply/